Technical service
Share
1. Installation & commissioning.
★Two weeks before shipping, the seller shall communicate with the buyer about the on-site requirements for cases unloading, installation and commissioning etc. The seller shall assist the buyer to evaluatethe project site and procedure for the total process.
★After all equipment arrives at user’s factory, the packed cases should be opened to check goods amount with both parties’ personnel on-site and seller technicians will guide the installation, commissioning and trial run. The equipment should achieve designed capacity in the planned time. During installation and commissioning, seller is responsible for providing relevant spare parts.
★Two weeks before shipping, the seller shall communicate with the buyer about the on-site requirements for cases unloading, installation and commissioning etc. The seller shall assist the buyer to evaluatethe project site and procedure for the total process.
★After all equipment arrives at user’s factory, the packed cases should be opened to check goods amount with both parties’ personnel on-site and seller technicians will guide the installation, commissioning and trial run. The equipment should achieve designed capacity in the planned time. During installation and commissioning, seller is responsible for providing relevant spare parts.
2. Staff training
★Training location: Hengmei Company or buyer’s workshop.
★Training time: seller’s manufacturing and trial running periods, installation and commissioning period and till two weeks after the commissioning accomplishment
★Training target: To help buyer’s staff to understanding the production line processesand principle, equipment operation and maintenance regulations.
★Training staff number: About 6~8 staff to be trained at seller’s workshop; All the production line operation staff to be trained at buyer’s commissioning workshop.
★Training requirement: Well master relevant skills for the total line.
★Training location: Hengmei Company or buyer’s workshop.
★Training time: seller’s manufacturing and trial running periods, installation and commissioning period and till two weeks after the commissioning accomplishment
★Training target: To help buyer’s staff to understanding the production line processesand principle, equipment operation and maintenance regulations.
★Training staff number: About 6~8 staff to be trained at seller’s workshop; All the production line operation staff to be trained at buyer’s commissioning workshop.
★Training requirement: Well master relevant skills for the total line.
3. Training content
★Comprehensive introduction each machinery and related function for the total line according to the layout.
★Whole participating production line process design, manufacturing plan, parts manufacturing, quality control etc.
★To understand all the equipment of total line by on site visiting in seller’s workshop and technician’s explanation about each equipment.
★Learning production line process and principle,to know well each process for the line and key controlling points and monitoring, prevention methods.
★To know well about the key parts for equipment, learn how to operate the equipment and assembling of key parts.
★Systematically to learn basic maintenance, repairing for the equipment.
★To learn the safety knowledge for the total production line.
★Summary talk, question and answer.
★Related training till the key position staff can operate the equipment on their own with signed confirmation.
★The buyer will be feasible to charge certain extra amount for extra job due to trainee loss by the buyer during training period.
★By training, buyer’s technician can master relevant operation and maintenance skills, adjust technics skillfully and handle faults in time.
★Whole participating production line process design, manufacturing plan, parts manufacturing, quality control etc.
★To understand all the equipment of total line by on site visiting in seller’s workshop and technician’s explanation about each equipment.
★Learning production line process and principle,to know well each process for the line and key controlling points and monitoring, prevention methods.
★To know well about the key parts for equipment, learn how to operate the equipment and assembling of key parts.
★Systematically to learn basic maintenance, repairing for the equipment.
★To learn the safety knowledge for the total production line.
★Summary talk, question and answer.
★Related training till the key position staff can operate the equipment on their own with signed confirmation.
★The buyer will be feasible to charge certain extra amount for extra job due to trainee loss by the buyer during training period.
★By training, buyer’s technician can master relevant operation and maintenance skills, adjust technics skillfully and handle faults in time.
4. Warranty
★The quality index of equipment performs national or industrial standard. Seller guarantees the equipment is brand-new and made with latest design and proper material, and conforms to contracted quality, specification and performance.
★Seller guarantees the equipment achieves technical performance index within the time appointed by parties after correct guidance of installation and commissioning.
★Seller guarantees to be responsible for any defect, fault and damage resulted from seller’s responsibility as design, technics, manufacture, installation and commissioning and defective material in the contracted warranty time.
★The warranty time is 24 months since acceptance of the equipment or 27 months since deliver to loading port. In warranty time, if buyer finds that the goods quality or specification does not accord with stipulation of the contract or proves that the goods has defect(including potential defect or unqualified material, etc.),buyer will have right to make his claim according to certificate issued by legal department
★The seller provide warranty for equipment mechanical performance, product quality and product consumption index.
★The quality index of equipment performs national or industrial standard. Seller guarantees the equipment is brand-new and made with latest design and proper material, and conforms to contracted quality, specification and performance.
★Seller guarantees the equipment achieves technical performance index within the time appointed by parties after correct guidance of installation and commissioning.
★Seller guarantees to be responsible for any defect, fault and damage resulted from seller’s responsibility as design, technics, manufacture, installation and commissioning and defective material in the contracted warranty time.
★The warranty time is 24 months since acceptance of the equipment or 27 months since deliver to loading port. In warranty time, if buyer finds that the goods quality or specification does not accord with stipulation of the contract or proves that the goods has defect(including potential defect or unqualified material, etc.),buyer will have right to make his claim according to certificate issued by legal department
★The seller provide warranty for equipment mechanical performance, product quality and product consumption index.
5. Guarantee repair
★Afterequipmentacceptance,sellerprovides12monthswarrantyforrepairandsuppliesfreepartsandeffective service in time.
★All the parts supplied have the same quality with original ones. Fastest response, quickest supply and best service is achieved due to comprehensive after sales service team and spare parts management system. Thus the equipment by the buyer is able to run without fault with biggest guarantee.
★Afterequipmentacceptance,sellerprovides12monthswarrantyforrepairandsuppliesfreepartsandeffective service in time.
★All the parts supplied have the same quality with original ones. Fastest response, quickest supply and best service is achieved due to comprehensive after sales service team and spare parts management system. Thus the equipment by the buyer is able to run without fault with biggest guarantee.
★‘Spare parts plan’ and ‘maintenance plan’ will be suggested to customers according to their actual equipment running conditions each year. We will try our best to guarantee each line of our customer run safely and stable.
6. Technology upgrade
After warranty time, seller can provide comprehensive and favorable technology support.
III.Packing & Transportation
1. Packing requirements
Seller should use new and firm special packing cases according with China quarantine standard, which are
suitable for long distance transportation, antirust and damp proof, shockproof and anti-rough-handling, suitable
for sea, land transportation and integral lift.
2. Transportation
Land transportation or by sea.